Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Last updated: 24th July 2025

Privacy Policy

Last updated: July 24, 2025

NestUp Space Modular Factory (“NestUp”, “we”, “us”, or “our”) operates the website nestup.space and related services. We are committed to protecting your privacy and ensuring a safe and transparent user experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, engage our services (such as site measurement, design consultation, and modular installation), or communicate with us.

As required by law, this policy is intended to comply with applicable regulations (for example, India’s Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023). It explains our practices for handling your data.

Information We Collect

We may collect and process various types of information, including personal data, when you interact with NestUp:

  • Contact Information: Your name, email address, phone number, installation or site address, and other contact details you provide when booking a site visit, placing an order, or contacting us.

  • Account Information: If you register an account (e.g., through our Login/Register page), we collect your login credentials (e.g., email and password). We store passwords securely (hashed) and do not read or use them beyond authentication.

  • Business/Professional Information: If you are an interior designer, contractor, or architect using our services, we may collect information about your business, company name, and project details to facilitate our service delivery.

  • Payment and Billing Information: Any financial or billing details required to process transactions (if you pay for services through our platform). We do not store full credit card details; payments are processed via our secure payment partner.

  • Site and Project Details: Information related to your project (site measurements, design plans, photos of your space, etc.) that you or your designer provide to us in order to build or install your modular units.

  • Usage and Technical Data: We automatically collect information about how you access and use the website and services. This includes your IP address, browser type, device type, operating system, pages visited, referring/exit pages, date/time stamps, and clickstream data. We use cookies and similar tracking technologies to gather this data.

  • Communications Data: Records of your communication with us (via email, phone, or on-site visits) such as your inquiries, feedback, and other correspondence.

  • Other Personal Data: Any other personal information you voluntarily provide (for example, if you upload photos of your site or design preferences).

  • Sensitive Personal Data: We do not intentionally collect personal details such as health-related information, sexual orientation, or biometric data, unless you voluntarily provide them for a specific requirement and explicitly consent to their use.

All personal data is collected with your consent and used only for legitimate purposes. We will not sell your personal data to third parties.

How We Use Your Information

NestUp uses the collected information to:

  • Provide and Improve Services: Deliver site measurement, modular design, production, and installation services. Use your project details and site information to create accurate plans, estimates, and products. Improve our offerings based on usage trends and feedback.

  • Communicate with You: Respond to your inquiries, confirm bookings (such as site visits or installations), send quotes, invoices, and service-related notifications (via email, phone, or messaging). We may also send reminders or updates about your project status.

  • Account Management: Manage your user account, authentication, and authorization. Enable features like order tracking or accessing project details if you have an account. Billing and Transactions: Process payments, refunds, and billing. Coordinate with our payment processor to securely handle transactions.

  • Marketing and Promotions: With your consent, send you promotional emails, newsletters, or updates about our services, offers, or events. You may opt out of marketing communications at any time (see Your Rights and Choices below).

  • Analytics and Improvement: Analyze website traffic and usage patterns to improve our website, services, and user experience. We may use cookies, Google Analytics, or similar services for this purpose.

  • Legal and Safety: Protect against, identify, and prevent fraud or unauthorized activities; enforce our Terms of Use; comply with legal obligations; and resolve disputes.

  • Other Purposes: Any other purpose to which you have consented or that is permitted by applicable law.

We do not use your personal information for any purpose beyond what is described in this Privacy Policy.

Information Sharing and Disclosure

We value your trust and will not share your personal information with third parties except as outlined below:

  • Service Providers: We may share information with third-party providers who perform functions on our behalf, such as:

    • Payment Processors: Companies that handle payment transactions.
    • Installation & Logistics Partners: Third-party vendors or contractors who perform site measurements, deliver modular units, or install your furniture (we share necessary project details under confidentiality agreements).
    • Cloud/Hosting/IT Services: Providers that host or maintain our website, databases, and communications.
    • Analytics and Advertising: Tools like Google Analytics or advertising platforms to analyze site traffic and serve ads (they do not receive personal identifiers unless you enable certain integrations).

  • Legal Requirements: We may disclose your information if required by law, court order, or to comply with legal processes (e.g., taxation, regulatory audits, or law enforcement requests).

  • Business Transfers: If NestUp is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction (with confidentiality commitments).

  • Consent-Based Sharing: We will share information with any other company or person at your direction or with your explicit consent (e.g., a designer you authorize to access your project info).

We will never sell, rent, or lease your personal data to unaffiliated third parties.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to improve your experience and collect usage information. Cookies are small files stored on your device that help us recognize repeat users and remember your preferences. We use them for purposes such as:

  • Essential cookies required for the website to function (e.g., session management).
  • Performance and analytics cookies to analyze site usage (e.g., Google Analytics).
  • Functional cookies to save your preferences or login status.
  • Advertising or targeting cookies to deliver relevant ads (when you visit other sites) and measure their effectiveness.

You can adjust your browser settings to block or delete cookies (see aboutcookies.org or your browser’s help section). Please note: Disabling cookies may limit the functionality of our site. Cookies from our service providers will be subject to their privacy policies; we do not control tracking by external sites.

Third-Party Websites and Links

Our website may contain links to third-party websites, content, or services (for example, social media or partner sites). NestUp does not control these sites and is not responsible for their content, privacy policies, or data practices. We encourage you to review the privacy notices of any external sites you visit before providing any personal information.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure encryption (HTTPS/SSL) for data in transit between your device and our servers.
  • Encryption or hashing of sensitive data (like passwords) when stored.
  • Firewalls, secure servers, and regular security audits of our systems.
  • Access controls and authentication to limit who can access your data within our organization.
  • Employee training on data privacy and confidentiality requirements.

While we strive to protect your information, no method of transmission or storage is 100% secure. We follow best practices as required by applicable laws to safeguard your data, but we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable laws ( the Digital Personal Data Protection Act, 2023 in India,), you have certain rights regarding your personal data:

  • Access and Portability: You may request a copy of the personal data we hold about you in a commonly used format.
  • Correction: If you find any inaccurate or incomplete information, you can ask us to correct it.
  • Deletion: You can request deletion of your personal data if it is no longer necessary for the purposes we collected it, or if you withdraw consent. We may retain some information if required by law or for legitimate business purposes.
  • Objection/Restriction: You may object to or request restriction of processing of your data in certain circumstances (e.g., marketing).
  • Consent Withdrawal: Where processing is based on consent (such as email marketing), you can withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.
  • Opt-Out of Marketing: To stop receiving promotional communications, follow the unsubscribe instructions in those messages or contact us at team@nestup.space. Even after opting out, we may still send you non-promotional messages (e.g., updates about your order).
  • Cookie Preferences: As mentioned, you can change your cookie settings in your browser. To exercise any of the above rights, or for privacy-related inquiries, please contact us using the details below. We will respond within the time frames required by applicable law.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us personal data, please contact us immediately.

International Data Transfers

NestUp is based in India and processes data on servers in India. If you access our services from another country, your information may be transferred to India or other locations where our service providers operate. By using our services and providing information, you consent to this transfer. We will ensure that such transfers comply with applicable legal requirements (for example, using standard contractual clauses for EU data transfers if needed).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and notify users as required by law (e.g., via email if you have an account or by posting a notice on our website). Your continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: team@nestup.space
  • Address: NestUp Space Modular Factory, BHEL Ancillary Industrial Estate, Bharat Heavy Electricals - Limited, Hyderabad, Telangana 502032, India

We strive to address all inquiries promptly and will cooperate with data protection authorities as needed.